Keyfacts is a Canadian-owned and operated
company that has been serving the Life and Health Insurance industry
since 1922. Our commitment to delivering answers and solutions in a timely
fashion is a natural outcome of our mission statement, which all Keyfacts
employees take to heart.
We are the leader in APS services in
Canada, and have proven ourselves to be focused, innovative, and most
importantly, customer service driven. We believe that the best way to
stay on top is to always stay one step ahead.
- We invest in our people. Our highly qualified personnel make sure the requested information
has been provided by the medical community.
- We invest in our relationships
with the other communities involved, participating as an active member
of the industry by attending shows and conferences, hosting events,
and by meeting and speaking with our customers and other industry stakeholders.
invest in our process, heavily emphasizing the role of technology and
constantly updating our IT systems to ensure that all confidential
information is delivered seamlessly and in a highly secure manner.
importantly, at Keyfacts the customer comes first. We listen to what
our customers have to say so we can better serve you. Our staff is
located across Canada – West, Central and Eastern regions – so you
can deal with Keyfacts personnel in your time zone, in either English
Our Mission Statement
Keyfacts is innovation.
As market leaders we are committed to delivering customer-focused, technology-driven
solutions in a workplace that inspires growth and integrity.
values are based on the following key factors:
- Innovation: The
key to staying on top as market leaders is innovation, which generates
growth and profitability for our company and our clients.
- Performance: We strive for continuous improvement in performance and
measure our results carefully to ensure that integrity and respect
for people are never compromised.
- Quality: We are
dedicated to delivering quality services to our customers. This commitment
is at the core of all our values, and ingrained in the work of all
- Teamwork: We know that to be a successful
company we must work together. Our employees' best practices are sharing
and open communication, regardless of geographical location.
Keyfacts is proud of its reputation as
Canada's leading IIS provider. A loyal and growing customer base is the
key to our success, earned as a result of our stringent work ethic and
our company culture, which are based on:
- Integrity: We've proven our integrity, discretion and confidentiality for over
85 years. You can depend on us to gather all medical information with
the highest degree of confidentiality and care, and deliver it to the
recipient communities in the most highly secure manner possible. Our
employees sign confidentiality agreements, strictly follow all privacy
of information regulations (federal, provincial, institutional and
corporate), and keep up with the latest information security measures.
- Service: Our services target the efficiency of the life and health
underwriting market, while providing flexible solutions. We offer doctors
several convenient options for information delivery, including via
the Internet for members of the Canadian Medical Association (CMA)
through our agreement with that organization. The end result is timely
delivery of information reports, no matter what the volume, with the
fastest turnaround in the country. We're very proud of our proven service
record, and value the difference it makes to all communities involved.
- Knowledge: There's no substitute for experience – our personnel
are knowledgeable in information technology, privacy of information
rulings, human relations and all aspects of the life and health insurance
underwriting field. We provide a highly automated system with proprietary
software that incorporates new advancements in the field as they happen.
Our information database is available 24/7, and is updated continuously.
- Care: We take great care to retrieve all and only the exact,
true information for each case. We understand the needs of our clients
and the life and health insurance industry as a whole. And we care
about timely delivery to the right location of the information required
to fulfill the applicant's request for insurance coverage, our primary
our single-minded goal to help you deliver critical confidential information
as efficiently and safely as possible. With Keyfacts on your side, you
will reduce turnaround time and handle a greater volume of reports. Simply
put, you will be able to provide the highest standard of service to your