Complete APS services for the Canadian insurance industry and beyond!

Keyfacts handles all the administrative functions of collecting Attending Physician Statements (APS) and other medical reports required for the risk assessment of your applicants. We retrieve this information directly from the attending physician, specialist, medical clinic or hospital that archives your applicant's medical history.

Here's what we do:

• Process your order upon receipt of the APS request and the applicant's signed authorization to proceed with APS collection,


• Coordinate contacts with the attending physician, medical clinic or hospital,


• Manage the entire APS process via an automated system,


• Provide file tracking and prompt follow-up,


• Offer comprehensive quality control,


• Guarantee secure information transfer,


• Ensure the fastest possible APS delivery,


• Handle all associated administrative and billing transactions.

Benefits for the insurance company:

• More efficient collection of quality data,


• More informed decision-making,


• Reduced costs,


• Top-notch professional services,


• Accelerated business process,


• Secure online ordering, status updates and report retrieval.

Keyfacts is your APS one-stop shop!

We are the leading provider of APS collection services in the Canadian insurance industry. With a database of over 100,000 doctors, specialists, hospitals and clinics as well as trained, experienced representatives, Keyfacts is fully equipped to assist insurance companies in the retrieval of detailed medical information concerning insurance applicants.

We have an exemplary track record in the collection, protection, and secure transmission of personal information.

Keyfacts APS service highlights:

• Experience: We provide the highest level of service and quality products, with over 20 years of experience in the APS collection field and a high annual volume of orders.


• Location: Offering complete Canadian coverage with regionalized offices accommodating several time zones and both French and English reports. We are also able to contact physicians in the U.S. and abroad.


• Management: Handling the administrative functions associated with the retrieval of medical information, including attending physician contact, follow-up and payment according to each insurance company’s specifications.


• Automation: Our automated database contains pertinent information about the doctor's or hospital's handling preferences, and full contact information for prompt response.


• Confidentiality: Keyfacts complies with all federal and provincial laws and requirements, and keeps up to date with legislative changes concerning the privacy of information. We have earned a solid reputation for maintaining the confidentiality of medical records.


• Security: Keyfacts’ certification process, encryption and in-house policies ensure that confidential information is secure.


• Flexibility: We offer the medical community numerous convenient, toll-free ways to respond: fax, dictation, verbal, courier, mail, or Internet via the CMA (Canadian Medical Association) secure site.

Keyfacts is the only company in Canada offering secure online APS report completion capabilities via CMA’s website to medical professionals who are CMA members.

• Follow-up: According to our agreement with each insurance company and the doctor's preferences concerning their contact cycle, we make routine follow-up to expedite completion of APS reports.


• Reporting: Status reports outlining dates and actions are readily available to insurance companies and the field. All completed APS reports are returned to your underwriting specialists. Keyfacts gathers, verifies and disseminates the medical information required for a new life, disability, critical illness, long-term care or mortgage insurance policy.