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Inspection Reports

Assisting insurance companies with detailed investigation and reporting capabilities

Keyfacts' Inspection Report (IR) services help insurance companies come to an informed decision regarding insurance applicants with conditions warranting further investigation, or who have requested a very large amount of insurance coverage. We provide the insurance company with a detailed inspection report covering all possible factors that may affect this decision.

Our experienced, qualified and dedicated personnel conduct interviews involving sensitive and confidential information with the applicants. We gather information such as identity, occupation, health, habits, sports activities, driving record, public records, finances, etc. The specific questions asked depend on the amount of coverage requested and the requirements of the insurance company.


We are your decision support specialists!

Experts in the investigation field since 1922, Keyfacts is committed to providing quality information and excellent customer service. The information we provide in our Inspection Reports can speed up approval of an insurance policy, and contributes to the underwriting assessment of a case with high risk factors:

  • A wide scope of various investigation types is available, including customized investigations,

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  • Investigators have extensive experience in interviewing, collecting raw data and drawing up the report,

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  • Our investigators work in direct consultation with the applicant, the insurance broker and, if required, the medical community or government,

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  • Personalized approach with bilingual services (French & English),

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  • Flexible contact times tailored to the interviewee's schedule,

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  • Ethical tele-interviewing procedures, efficient investigation procedures and high quality reporting, with an excellent turnaround time,

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  • Dedicated to the Canadian insurance industry, we offer nation-wide coverage,

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  • Some reports can be accessed through our automated Teleview system.

  • Other report services available upon request:

  • Credit, MVR reports,

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  • Business Beneficiary Report,

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  • Criminal records.


Our investigative expertise:

  • All investigators are carefully prescreened and selected for their solid background and extensive experience in the investigation process.

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  • We provide ongoing training in inspection parameters, interviewing techniques, customer relations, insurance and underwriting needs.

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  • We educate our staff on our privacy policies and guarantee compliance with all privacy protection legislation. All employees must sign a confidentiality agreement.

Tips on how to make the information gathering process easier for your client:

We have found that a prepared applicant is generally more cooperative, which helps us complete the IR process more quickly. So before setting up the time and date of the applicant interview, we suggest that as the applicant's insurance broker, you:

  • Advise your client that one of our investigators will be calling to conduct a detailed interview,

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  • Inform us of any client sensitivities or other particulars which may be of importance to the interview, or which could be affected by the kinds of questions asked.

In case of a high amount of insurance, we conduct an initial interview with the insurance broker. This allows the broker to advise the applicant that we will be calling for an interview.

 
     
 
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