Designed to help insurance companies
streamline the underwriting process
When it comes to interviewing applicants,
turnaround time must be short. At the same time, more informed decision-making
is essential for assessing the risk of insurance applicants. Keyfacts
has the solution for your telephone interviewing and underwriting process...
the Teleview system.
Teleview is a web-based, customizable
software application that lets you delegate applicant interviews to our
knowledgeable team. We carry out the interviews according to your specifications
and ensure an efficient, high quality service every time.
you benefit from:
- Accurate underwriting data for each
- Acceleration of the underwriting process,
- Flexible, customized questionnaires that get exactly
the information you need,
- Our exemplary track record in the collection,
protection, and secure transmission of personal information,
updates to questionnaires, without IT involvement,
- No need to call
the applicant; we get all required information,
- Our professional
third-party interviews eliminate any concerns about conflict of interest.
Here's how Teleview works:
us your requests over the Internet through the Teleview online system,
or fax your order to us.
- Requests, call scheduling and follow-up
are managed by an automated system.
- Each case is assigned to one
of our skilled employees according to the applicant's location and
language preference (English or French; other languages can be accommodated).
the interview, your customized questionnaire expands dynamically according
to the applicant's answers (generic questionnaires also available),
and all relevant information is collected.
- Multiple questionnaires
support different product lines.
- We record and archive tele-interviews,
track your orders, and note all actions taken with their dates. You
can access the current status of your cases via the Internet with a
valid user ID and password.
- Get the completed report (valid certificate
required) in several output formats: PDF, TIF, or XML for system-to-system
- A scoring module evaluates the overall risk, and a
summary section highlights specific areas of risk.
Teleview software features designed
for your needs:
- Built on a proven platform using industry-standard
- State-of-the-art user access, authentication and encryption
technologies guarantee secure storage and transmission of electronic
- Many processes are automated and tracked, including
- Your guidelines and thresholds are built into
- Based on your specifications and the interview,
Teleview can evaluate whether an APS is required, and has the ability
to initiate the APS request automatically,
- Fully integrated into
our web-based APS ordering and retrieval system.
Our call centre expertise:
- All interviewers
are carefully prescreened and selected for their solid background and
extensive experience in the interviewing process.
- We provide ongoing
training in interviewing techniques, customer relations, insurance
and underwriting needs.
- Teleview software support and maintenance
are handled directly by Keyfacts technical personnel for rapid response.
educate our staff on our privacy policies and guarantee compliance
with all privacy protection legislation. All employees must sign a