Designed to help insurance companies streamline the underwriting process

When it comes to interviewing applicants, turnaround time must be short. At the same time, more informed decision-making is essential for assessing the risk of insurance applicants. Keyfacts has the solution for your telephone interviewing and underwriting process... the Teleview system.

Teleview is a web-based, customizable software application that lets you delegate applicant interviews to our knowledgeable team. We carry out the interviews according to your specifications and ensure an efficient, high quality service every time.

With Teleview, you benefit from:

• Accurate underwriting data for each case,


• Acceleration of the underwriting process,


• Reduced costs,


• Flexible, customized questionnaires that get exactly the information you need,


• Our exemplary track record in the collection, protection, and secure transmission of personal information,


• Easy updates to questionnaires, without IT involvement,


• No need to call the applicant; we get all required information,


• Our professional third-party interviews eliminate any concerns about conflict of interest.

Here's how Teleview works:

• Send us your requests over the Internet through the Teleview online system, or fax your order to us.


• Requests, call scheduling and follow-up are managed by an automated system.


• Each case is assigned to one of our skilled employees according to the applicant's location and language preference (English or French; other languages can be accommodated).


• During the interview, your customized questionnaire expands dynamically according to the applicant's answers (generic questionnaires also available), and all relevant information is collected.


• Multiple questionnaires support different product lines.


• We record and archive tele-interviews, track your orders, and note all actions taken with their dates. You can access the current status of your cases via the Internet with a valid user ID and password.


• Get the completed report (valid certificate required) in several output formats: PDF, TIF, or XML for system-to-system transfer.


• A scoring module evaluates the overall risk, and a summary section highlights specific areas of risk.

Teleview software features designed for your needs:

• Built on a proven platform using industry-standard technologies,


• State-of-the-art user access, authentication and encryption technologies guarantee secure storage and transmission of electronic data,


• Many processes are automated and tracked, including interview scheduling,


• Your guidelines and thresholds are built into customized questionnaires,


• Based on your specifications and the interview, Teleview can evaluate whether an APS is required, and has the ability to initiate the APS request automatically,


• Fully integrated into our web-based APS ordering and retrieval system.

Our call centre expertise:

• All interviewers are carefully prescreened and selected for their solid background and extensive experience in the interviewing process.


• We provide ongoing training in interviewing techniques, customer relations, insurance and underwriting needs.


• Teleview software support and maintenance are handled directly by Keyfacts technical personnel for rapid response.


• We educate our staff on our privacy policies and guarantee compliance with all privacy protection legislation. All employees must sign a confidentiality agreement.